Leadership

Leadership for Customer Services

Leadership for Customer Services

This weekend was an annoyance of train journeys: one lost bag and a customer refusing to get off, a pulled emergency handle and a train stuck in a tunnel, a jamming of doors and a train stuck at a platform…. and so it went on. But what stuck in my mind was the...

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Watchwords for 22: Kindness

Watchwords for 22: Kindness

The third of my watchwords for 22 is kindness. Sometime last year I stumbled on the term Intelligent Kindness, which has its foundations within healthcare. This article describes is eloquently: “Intelligent kindness, then, is not a soft, sentimental feeling or action...

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Watchwords for 22: Purpose

Watchwords for 22: Purpose

The second of my watchwords for 2022 is purpose. When I blogged my reflection of 2021, the word that captured it best was ‘purpose’. In looking back, I realised that purpose helped me get-up and get-on, during a time of social isolation and profound uncertainty. My...

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BOOK REVIEW –  Insight, Dr Tasha Eurich

BOOK REVIEW – Insight, Dr Tasha Eurich

Having an interest in self-awareness, I really wanted to read this book. It has a wealth of data, information, case studies and resources in it. I couldn’t believe that for the price of the book alone you had 14 appendices worth of tools to help you assess and develop...

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What is Self-Awareness?

What is Self-Awareness?

Take a look at the first in my Knowledge Share video series on YouTube In this video I talk about self-awareness and my three layer definition Click to watch!

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Why, How, What Legacy

Why, How, What Legacy

What will be your professional legacy? I’ve been checking out my pension, so it’s got me thinking…. I want to be remembered as a #leader that: always had time for peoplewas more interested in what could be done than what couldn’tput children, young, people, families,...

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Senior Managers or Senior Leaders?

Senior Managers or Senior Leaders?

The more I’m reading about various things, the more I’m seeing a pattern about leadership. Well, actually, more about the leadership of people working at the strategic level of organisations When I read about emotions and behaviours, it say that it all starts with...

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Me, Myself and I

Me, Myself and I

“Self-Love, Self-Respect, Self-Worth… There is a Reason They all start with "Self". You Cannot find them in Anyone Else. Happy Sunday 💯🙏🏽🙌🏽” Tommy Dural (LinkedIn 13/6/21) I stumbled on this post yesterday and it’s stuck in my...

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Simple v Easy, Right v Right Now!

“Just because it’s simple doesn’t make it easy!” “I’d rather it be right than be right now!” Two phrases that came to mind today… Simple and easy: we make decisions and often don’t include people who have to implement our decisions in our discussions. Through my...

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In conversation…

In conversation…

Join me in conversation with the brilliant Michael Baker, Sally Evans and Kate Williams talking about all those things I love to talk about, leader effectiveness and self awareness!

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