A Brilliant Team Day

A Brilliant Team Day

Over the last few weeks I’ve been lucky enough to be a part of a couple of brilliant team days. I’ve been trying to pin down what exactly equates to ‘brilliant’ and my top 5 recommendations for a brilliant team day are….. Include everybody. Ensure your day is made...
Leadership for Customer Services

Leadership for Customer Services

This weekend was an annoyance of train journeys: one lost bag and a customer refusing to get off, a pulled emergency handle and a train stuck in a tunnel, a jamming of doors and a train stuck at a platform…. and so it went on. But what stuck in my mind was the...