Today I joined a really interesting webinar by the Cognitive Institute, focussing on #civility in the workplace.
I never cease to be amazed by the wealth of academic research that evidences the negative and frequently dangerous impact that even low level incivility has on us.
Incivility impairs our cognitive functioning meaning we operate below the standards which our roles require. This is true whether that incivility is directed at us or whether we are bystanders.
As someone with a research interest in #selfawareness we need to ensure that self awareness, #feedback and civility run through everything we do. The strategies, policies, procedures and protocols of every organisation need to have the golden thread of civility and respect running through them.
Reflection, recognition and regulation must be the responsibility of each and ever one of us, whether through our own behaviour or by raising up the standard of behaviour of others.