mission & Values
At Knowing Self Knowing Others, we are on a mission to develop self-aware leaders around the globe to generate kinder, more respectful and creative working relationships through reflection of hard and relational skills, recognition of impact and regulation of behaviour.
care
Prioritising the wellbeing of others through empathy, supportive actions, and demonstrating kindness in every interaction.
Respect
Treating everyone with dignity, valuing their contributions and perspectives, while listening actively and fostering understanding as the foundation of all relationships.
creativity
Embracing innovative thinking and encouraging fresh ideas to drive positive change, while cultivating an environment where imagination leads to effective problem-solving and inspiration.
Learning
Committing to continuous growth by seeking knowledge, reflecting on experiences, and recognising learning as an enriching journey that enhances understanding and fosters improvement.
Blog
Leadership for Customer Services
This weekend was an annoyance of train journeys: one lost bag and a customer refusing to get off, a pulled emergency handle and a train stuck in a tunnel, a jamming of doors and a train stuck at a platform…. and so it went on. But what stuck in my mind was the...
Home and Away
On the train heading home for the weekend. I’ve listened to the Welsh accents that I didn’t notice for 40 something years and thought how foreign they now sound. I’ve listened to the conversations of the people coming and going and thought about how different life is...
Be the Helper
A lady fell down the steps. Right next to me. I think she was absent mindedly walking down the steps whilst looking at her phone I rushed over to check her out and gave her my hand to help her get up. She was ok, but I suspect her knees are going to hurt tomorrow...