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The Neuroscience of Change

The Neuroscience of Change

Yesterday I watched a really interesting interview fromThe Happiness Index about the #neuroscience of change. Over the years I’ve both led change and been involved in change, some of which have had fundamental impacts on the course of people’s lives and careers, mine...

A Brilliant Team Day

A Brilliant Team Day

Over the last few weeks I’ve been lucky enough to be a part of a couple of brilliant team days. I’ve been trying to pin down what exactly equates to ‘brilliant’ and my top 5 recommendations for a brilliant team day are….. Include everybody. Ensure your day is made...

Leadership for Customer Services

Leadership for Customer Services

This weekend was an annoyance of train journeys: one lost bag and a customer refusing to get off, a pulled emergency handle and a train stuck in a tunnel, a jamming of doors and a train stuck at a platform…. and so it went on. But what stuck in my mind was the...

Home and Away

Home and Away

On the train heading home for the weekend. I’ve listened to the Welsh accents that I didn’t notice for 40 something years and thought how foreign they now sound. I’ve listened to the conversations of the people coming and going and thought about how different life is...

Be the Helper

Be the Helper

A lady fell down the steps. Right next to me. I think she was absent mindedly walking down the steps whilst looking at her phone I rushed over to check her out and gave her my hand to help her get up. She was ok, but I suspect her knees are going to hurt tomorrow...

Life of Pie

Work is what we do. Work is not who we are. I went to my first proper yoga class in two years yesterday, and it reminded me of the need to keep our horizons broad and our experiences nourishing. All of the things we do beyond work contribute to keeping us physically...

BOOK REVIEW: Think Again, Adam Grant

BOOK REVIEW: Think Again, Adam Grant

I’d heard Adam Grant talking on his podcast and liked what he had to say, so I picked up the book with excitement. Think Again, Adam Grant The simple tenet of the book is that rethinking our plans, answers and decisions is a good thing and a fixed mindset closes us to...

Challenging People

Challenging People

My husband and I had been chewing the cud about people we’ve worked with over the years and, as is so often the case, the difficult and challenging people came to mind more readily than the great people and the kind people. We’ve both worked with people who have made...

BOOK REVIEW: Rebel Ideas, Matthew Syed

BOOK REVIEW: Rebel Ideas, Matthew Syed

I’ve spent nearly 10 hours on a train and had some lazy morning and early nights over the weekend, which have allowed me to consume Rebel Ideas. This book is excellent and sits right up there on the top of my list of lightbulb generating, sense making and thought...

Work, Post-Covid

Work, Post-Covid

In 2019BC (before covid) we had mastered the fine art of organising meetings, giving ourselves (just) enough time to travel between meetings and attend them whilst sitting next to and across the table from our colleagues Between 2019DC (during covid) and 2022DC, we...