Integrating services is essential, to make sure that clients transfers from one service to another as seamlessly as possible. To be effective, every single person working along that pathway of delivery needs absolute clarity about the role they play. When we don’t...
It’s the last Friday of January and here’s my very first book review of 2021 1. What are your take-homes? I agree with Brené Brown ; this book gives you language to describe thoughts that have tumbled around your brain for a long time. I like how it describes the...
I watched an excellent address from a marketing executive of a great company today, but he surprised me. He referred to the good men and women of his organisation as ‘boys’ and ‘girls’. Now, for anyone who’s ever worked for me, you will know that this makes me wince...
Today I had my first vaccine injection and I’m surprised at the mix of emotions I feel. I’m extraordinarily grateful for the scientists that have devoted their lives to their profession and have developed this vaccine for us. I’m also grateful to the professionals who...
We’ve all had a gut feeling when something isn’t right. But sometimes, even when it looks right, sounds right and feels right, we can’t do right for doing wrong. We’ve set ourselves up with processes and procedures to help us dot the i’s and cross the t’s. Our...
Welcome to the Discovery Series Part 10. In this blog, I’m going to talk about the final four themes that came from my research: WELSH COMMUNITY CONTEXT: Wales needs to be considered specifically, because it has its own laws and indigenous language. It can’t simply be...
Over breakfast this morning, I listened to the amazing Brené Brown interview with Simon Sinek. (Access it here) It made me think about the things I've played as finite games, when really I should have been playing with an infinite mindset. One of the big things on my...
After the Prime Minister’s address today I looked at some Facebook reactions. One person said they couldn’t believe that only a few weeks ago the government said the new strain of COVID was more transferable and now they’d changed their mind to say it caused a higher...
We are preoccupied by our data for last month, last quarter and last year. We are chastised for underperforming and berated for coming last. But surely the only purpose for looking back should be to move forward and plan with greater accuracy? We spend much of our...
Long gone are the days when we doffed our cap to the lord of the manor, because he held the title, and long gone are the days we were subservient to our CEOs because of their position and status. Today, we expect respect between us and our leaders to be reciprocal. We understand more than ever, how our fates are intertwined. It’s no longer a one way street. Access my conversation with radhika Nair about civility and respect here too